Can limits be changed after they are set?

Reducing your limit takes effect immediately. However, increasing a limit requires a 7-day waiting period. This rule is in place to protect you from raising limits impulsively and incurring greater losses.

Will my deposited funds be returned if I activate self-exclusion?

Yes, any balance in your account can be withdrawn when you activate self-exclusion. Once you submit a self-exclusion request, our team will walk you through the full process.

How can I help a family member who is struggling?

Start with an empathetic conversation. Don't force anything. Contact us at support@qu99.click with details of the situation. Our team will guide you through the next steps.

Is betting addiction really a problem?

Yes, betting addiction is a recognised mental health condition. It affects the brain in ways similar to substance addiction — but with the right help and support, recovery is absolutely possible.

Will I miss out on bonuses during a cooling-off period?

You may miss some promotions during a cooling-off period, but your wellbeing comes first. When you return after a break, we will do our best to have a special offer waiting for you.

qu99 | Responsible Gaming and Safe Betting Commitment

1

What does responsible gambling actually mean?

Responsible gaming means treating betting as a form of entertainment — not as a source of income or a way to solve problems. At qu99, we believe that with the right limits in place, betting can truly be fun.

Many people across Bangladesh enjoy online betting responsibly. However, for a small number, it can develop into an addiction. qu99 actively works to reduce that risk.

The core principles of responsible gambling are:

Only bet what you can afford to lose
Do not chase losses by placing more bets to try to win back what you have lost
Don't treat betting as a source of income
Never bet with borrowed money or by dipping into your savings
Don't let betting take priority over family, work, or your health

qu99's Location

We want you to play for fun and go home feeling good at the end of the day. Your mental and financial well-being matters to us more than any business gain.

2

Signs of Problem Betting

People often don't realize when their betting habits are becoming a problem. Watch out for these warning signs:

A strong urge to keep betting after a loss until you feel better

Lying to family or friends, or hiding money, to fund betting

Feeling restless, irritable, or anxious when unable to bet

Continuing to bet with borrowed money or by drawing on savings

Spending excessive time on betting while neglecting work, studies, or family

Repeatedly trying to stop betting but failing every time

Betting constantly on your mind throughout the day

If you notice any of these signs in yourself, reach out to us without delay. Seeking help is not a sign of weakness — it takes real courage.

3

Check Yourself

Ask yourself the following questions honestly — this is just between you and you:

1What portion of your budget did you spend on betting last week?

Within the planned budget A bit too much Way too much, lost count

2After a loss, have you ever chased your losses by placing more bets to try to win it back?

No, never Sometimes Often

3Have family or friends expressed concern about your betting?

No Said once Repeatedly said

Outcome considerations

If any of your answers are a cause for concern, reach out to us via Live Chat. Our trained team will help you take the right next steps.

4

How to set your limits

At qu99, managing your own betting limits is simple. Go to the "Responsible Gaming" option in your account settings and set the limits below:

1

Deposit Limit

Set maximum daily, weekly, and monthly deposit amounts. Decreasing a limit takes effect immediately; increasing one requires a 7-day waiting period.

2

Loss Limit

Decide in advance how much you are willing to lose in a given period. Once that limit is reached, betting will stop automatically.

3

Session Time Limit

Set a maximum session length for each sitting. When time is up, you will receive an alert and the option to log out.

4

Reality Check

Every 30 or 60 minutes, a screen pop-up will appear to let you know how long you have been playing and your total winnings or losses so far.

If you're having trouble setting limits, reach out via our live chat. Our team will help you get everything set up.

5

Self-Exclusion Process

If you feel you need a break or want to step away from betting for an extended period, self-exclusion is the most effective option.

Types of Self-Exclusion

Cooling-Off Period: A temporary break ranging from 24 hours up to 30 days
Short-term exclusion: 1 to 6 months
Long-Term Exclusion: 1 to 5 years
Permanent Exclusion: Permanently Close Account

How to activate self-exclusion

Account Settings → Responsible Gambling → Self-Exclusion. Or contact our live chat directly.

Important

Once self-exclusion is active, your account cannot be reactivated before the period ends. qu99 will also stop sending you any promotional messages during this time.

6

Protecting family and loved ones

If someone in your family or a person close to you is struggling with a betting problem, you can help.

What You Can Do as a Family Member

Talk with empathy, not judgment
Create an environment where problems can be openly acknowledged
Cut off financial support that is being used for betting
Encourage them to seek professional help

Protection of Minors

If you use qu99 on a shared device, keep your password out of reach of children. Never share your login credentials with anyone.

If you suspect someone in your family is misusing a qu99 account, let us know immediately. We'll act promptly.

7

Support resources

If you cannot manage alone, ask for help. Reaching out at the right time can change your life.

Qu99 live chat support

Speak directly with our responsible gambling team. Help is available 24/7 in Bengali. Fully confidential.

Email Support

Email us at support@qu99.click. We will work to resolve your issue confidentially. We typically respond within 6–12 hours.

Voluntary counselling

Our trained counsellors will assess your situation and provide personalised advice. Once you submit a request, we'll get back to you within 24 hours.

Self-assessment resources

Visit our FAQ page for a detailed guide on evaluating your betting habits. Take that first step yourself.

8

Practical tips for safe betting

Responsible betting does not mean less fun. Playing the right way actually makes the experience better. These tips are based on advice from experienced qu99 users who have been with us for a long time:

Set Your Budget First: Your betting budget is what you can comfortably afford to spend on entertainment each month. Never go beyond that amount.
Treat winnings as a bonus: Start betting with the mindset that this money is going toward entertainment. Any winnings are a bonus.
Don't bet on impulse: Avoid betting when you're angry, upset, or under the influence of alcohol.
Take a break: Avoid playing for more than 2 hours straight — step away, have some water, take a short walk.
Understand the Odds: Remember, every bet has fixed odds. There's no "streak" or "system" that guarantees a win every time.
Cash out a portion of your winnings: After a big win, withdraw some of it rather than putting it all back on the line.
Enjoy life beyond the game: Spend time with family, friends, and hobbies. Betting should never be the center of your life.

Keep in mind

Responsible gambling is a skill that comes with practice. Start small — set limits, take breaks, and keep an eye on yourself. qu99 is always here for you.

Qu99 Responsible Gaming – Our Commitment to Safe Betting

Qu99's special features for safe play

Set Deposit Limit

Session Time Controls

Cooling-Off Period

Self-Exclusion

Betting history review

Age Verification System